At Aloria Ceylon Travels, the booking terms are written to be understood, not navigated. This page sets out how enquiries become confirmed bookings, how deposits, balances and cancellations work, and how we handle your personal information.
Last updated: January 2026
01 Booking and Confirmation
An enquiry is not a confirmed booking. A booking is confirmed once the itinerary, inclusions, price and travel dates have been agreed in writing and the required deposit has been received.
- Tailor-made itineraries are built from the details you share with us at enquiry stage
- We respond personally to every enquiry within 24 hours with initial thinking and a proposed itinerary
- A reservation is confirmed only once the deposit has cleared into our account
- If payment is delayed, quoted prices and availability may change, particularly during peak season
02 Deposits and Balance Payments
- A 25% deposit secures your booking once the itinerary is agreed
- The remaining balance is due 60 days before your travel date - for bookings made within 60 days of departure, full payment is required at confirmation
- Accepted payment methods are bank transfer and major credit cards through our secure payment provider
- Some components, including boutique safari lodges, Tea Trails bungalows and observation carriage train seats, may carry their own non-refundable supplier terms, confirmed before you pay
03 Cancellations and Refunds
Cancellation requests must be submitted in writing, by email or WhatsApp, with the cancellation date counted from the moment we receive that written notice.
- 30 days or more before departure: full refund, minus bank charges and any non-refundable supplier costs already committed
- 15 to 29 days before departure: 50% refund of the total booking value, minus non-refundable supplier costs
- 7 to 14 days before departure: 25% refund of the total booking value, minus non-refundable supplier costs
- Fewer than 7 days before departure, no-shows or early departure: no refund
Non-refundable items, including visa processing fees, payment gateway charges and prepaid non-refundable hotel or train bookings, are excluded from any refund calculation regardless of the cancellation window.
04 Cancellation by Aloria Ceylon Travels
In circumstances beyond our control, including force majeure, government travel restrictions or safety situations, the full tour cost will be refunded or a credit valid for 24 months will be offered, with direct communication guaranteed in every case.
05 Modifications
Changes to confirmed itineraries are accepted in writing and confirmed within 48 hours, subject to availability and any resulting cost adjustments.
06 Travel Insurance
Comprehensive travel insurance is strongly recommended for all journeys, and effectively required for any itinerary including adventure activities such as rafting, surfing, trekking or safari.
07 Wildlife and Responsible Travel
No elephant riding. No wildlife baiting. No operators who compromise animal welfare for a better photograph or a closer approach. All safari, marine and elephant experiences are arranged through certified ethical operators. This is not a policy position - it is a practical standard applied to every booking.
08 Health, Safety and Special Requirements
Please tell us in advance about any medical conditions, mobility needs, allergies, dietary requirements, pregnancy or other considerations that may affect your itinerary. Activities such as trekking, rafting, safari and surfing carry a degree of natural and physical risk. Guests take part at their own discretion and are expected to follow the safety instructions given by guides, drivers and activity providers at all times.
09 Liability
Aloria Ceylon Travels arranges services through carefully selected third-party providers, including hotels, transport operators, activity providers and national park authorities. We take reasonable care in selecting and coordinating these partners, but we are not liable for delays, cancellations, injury or loss caused by circumstances outside our direct control. Our total liability in connection with any confirmed booking is limited to the amount paid for that specific service.
10 Privacy
Personal data is used only for designing and delivering your journey. It is not sold to or shared with third parties beyond what is necessary to deliver your confirmed itinerary. You may request a copy of the information we hold about you, ask us to correct it, or request its deletion at any time by emailing hello@aloriatravels.com with the subject line “Personal Data Request.” We aim to respond within 14 business days.
11 Complaints
Issues raised during a journey are handled in real time by the on-ground team. Written complaints submitted within 28 days of your return are acknowledged within 48 hours and responded to fully within 14 days.
12 Updates to These Policies
We may update this page from time to time to reflect changes in our services or in applicable law. The version published on our website at the time of your booking is the one that applies.